Terms & Conditions

1. Agreement and acceptance

These Terms form a binding agreement between you (“you”, “User”) and Vannah Technologies (“Vannah”, “we”, “us”), a company registered in Ghana under company registration number CS139540726. They apply to your use of LiveStack across all channels — mobile applications, the web application, and offline channels (together, the “Platform” or “Service”). If you use the Platform on behalf of a farm, business, or organisation, you represent that you are authorised to bind that entity, and “you” includes that entity.

2. Definitions

• Account — the registered profile through which you access the Platform.
• Farm / Organisation account — a workspace containing farm, animal, financial, and team data.
• User Content — data, records, text, and information you submit to the Platform.
• FarmBot — the Platform’s AI-assisted features and assistant.
• Partner institution — a financial institution, NGO, cooperative, development partner, or insurer with whom data may be shared, with consent, to facilitate services.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract. By using the Platform you represent that you meet these requirements. A minor may only be associated with the Platform under the account and responsibility of a consenting adult (parent, guardian, or farm owner) who accepts these Terms on the minor’s behalf and remains fully responsible for that use. We may refuse, suspend, or terminate access at our discretion where eligibility is not met.

4. Accounts, farms & team roles

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your Account. The Platform supports roles such as farm owner, manager, and team member. If you invite or manage other users, you represent that you are authorised to do so and to share their information with us, and you are responsible for their use of the Platform and for ensuring they comply with these Terms. Notify us immediately of any unauthorised access. We are not liable for losses arising from your failure to safeguard your Account.

5. Licence to use the Platform

Subject to these Terms, Vannah grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform for your internal farm-management purposes. We reserve all rights not expressly granted. This licence ends automatically if you breach these Terms or stop using the Platform.

6. Acceptable use

You agree not to, and not to permit others to:

• use the Platform for any unlawful, fraudulent, or harmful purpose;
• submit false, misleading, or fraudulent information, including in connection with financing or insurance;
• infringe the rights of others or upload content you have no right to share;
• access or use another user’s account or data without authorisation;
• reverse-engineer, decompile, copy, scrape, or create derivative works from the Platform, except as permitted by law;
• interfere with, disrupt, overload, or attempt to gain unauthorised access to the Platform or its infrastructure;
• introduce malware or attempt to circumvent security or usage limits;
• resell, rent, or commercially exploit the Platform without our written consent.

7. Your content and data; licence to us

You own your User Content. As between you and Vannah, you retain ownership of the data you submit. To operate and improve the Platform, you grant Vannah a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable licence to host, store, reproduce, process, adapt, and use your User Content in order to: (a) provide, maintain, and secure the Platform; (b) generate the reports, analytics, and insights you request; (c) operate and, with your consent, improve and train AI features (see Section 8); (d) with your consent, share data with partner institutions (see Section 9); and (e) create and use aggregated and de-identified data, which we may use and commercialise for any lawful purpose, including analytics, benchmarking, research, and product development. Aggregated and de-identified data does not identify you, and our rights in it survive termination.

You represent that you have all necessary rights and consents to submit your User Content and to grant the above licence, and that your User Content does not violate any law or third-party right.

8. AI features and FarmBot

The Platform offers AI-assisted features, including FarmBot. Your inputs may be processed by trusted AI sub-processors to deliver these features. Where you have given consent, we may use your data — including de-identified, pseudonymised, and aggregated data derived from your account and FarmBot interactions — to develop, train, fine-tune, test, and improve our AI models and the Platform. You may withdraw this consent at any time, after which we will stop using your data for AI-model improvement going forward.

AI outputs are informational only. FarmBot suggestions and any AI-generated content may be inaccurate or incomplete and do not constitute veterinary, agricultural, financial, legal, tax, or insurance advice. You are solely responsible for verifying information and for any decisions or actions you take. Do not rely on AI outputs for emergencies or professional decisions without consulting a qualified professional.

9. Financial, NGO & insurance facilitation

The Platform may help you connect with partner institutions for loans, grants, insurance, advisory, and support. With your consent, we may share relevant account, farm, operational, and financial data with such partners so they can assess, offer, and administer services to you.

Vannah is a facilitator only. We are not a bank, lender, financial institution, insurer, broker, or financial adviser, and we are not regulated as such. We do not lend, underwrite, insure, advise on, guarantee, or approve any product, amount, rate, eligibility, or outcome. Any product or service you obtain is provided by the relevant partner under a separate agreement between you and that partner, and on their terms. We are not responsible or liable for any partner’s decisions, products, services, acts, or omissions, or for any loss arising from them. You are responsible for the accuracy of information you provide for these purposes.

10. Offline use, sync & data accuracy

The Platform supports offline use and later synchronisation across devices and channels. While we strive for reliable synchronisation, you acknowledge that offline operation, connectivity issues, device failure, or conflicts may result in delays, errors, or loss of data. You are responsible for verifying important records and for keeping your own backups where appropriate. The Platform’s figures, reports, and calculations are provided to assist you and may contain inaccuracies; they are not a substitute for your own records or professional advice.

11. Fees and future paid features

The Platform is currently provided free of charge. We reserve the right to introduce fees, subscriptions, or paid features in the future. If we do, we will give you at least thirty (30) calendar days' advance written notice — via the app interface and your registered email — together with the applicable pricing and billing terms, before any billing mechanism is activated, and your continued use of paid features after they take effect will constitute acceptance. We are not obligated to provide the Platform free of charge indefinitely.

12. Third-party services

The Platform relies on and may integrate third-party services (including hosting, communications, AI providers, analytics, and partner institutions). Your use of those services may be subject to their own terms. We are not responsible for third-party services, their availability, or their acts or omissions.

13. Intellectual property

The Platform, including all software, designs, text, graphics, logos, trademarks (including “LiveStack” and “Vannah Technologies”), and all related intellectual property, is owned by or licensed to Vannah and is protected by law. Except for the limited licence in Section 5, nothing in these Terms transfers any intellectual-property rights to you. Any feedback or suggestions you provide may be used by us without restriction or obligation to you.

14. Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the practices described there.

15. Disclaimers and warranties

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that data will not be lost, or that any output, insight, or facilitation will achieve any particular result. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

16. Limitation of liability

To the maximum extent permitted by law, Vannah and its directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, livestock, business, goodwill, or data, arising out of or relating to your use of (or inability to use) the Platform, AI outputs, or any partner facilitation, whether based on contract, tort, or any other theory, even if advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Platform will not exceed the greater of (a) the total amounts you paid to us for the Platform in the twelve (12) months before the event giving rise to the claim, or (b) one thousand Ghana Cedis (GHS 1,000). These limits apply to the fullest extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Vannah and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your User Content; (c) your breach of these Terms or applicable law; (d) information you provide to partner institutions; or (e) your violation of any third-party right.

18. Suspension and termination

We may suspend, restrict, or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have breached these Terms or applicable law, or to protect the Platform, other users, or third parties, or to comply with law. You may stop using the Platform at any time. Upon termination, your licence ends; provisions that by their nature should survive (including Sections 7, 9, 13, 15, 16, 17, and 20) will survive. We may delete your data following termination in accordance with our Privacy Policy and applicable law.

19. Changes to the Platform and Terms

We may modify, suspend, or discontinue any part of the Platform at any time. We may also update these Terms from time to time; the updated version will show a revised “Last updated” date, and where changes are material we will provide additional notice. Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Platform.

20. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-laws principles. Subject to the following, the courts of Accra, Ghana have exclusive jurisdiction over any dispute. The parties will first attempt to resolve any dispute amicably through good-faith negotiation. Any Dispute that cannot be settled amicably shall be referred by either Party to binding arbitration under the rules of the Alternative Dispute Resolution Act, 2010 (Act 798), with proceedings held in Accra, Ghana.

21. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, power or network failures, telecommunications or internet outages, government action, civil unrest, pandemic, or third-party service failures.

22. General provisions

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Platform and supersede prior understandings.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary.
• No waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them, including in connection with a merger, acquisition, or sale of assets.
• Notices. We may provide notices through the Platform or to your registered contact details. You may contact us at legal@livestackapp.com.
• Relationship. Nothing creates a partnership, agency, or employment relationship between you and us.
• Language. These Terms are drafted in English, which governs in case of any translation conflict.

23. Contact

Vannah Technologies, Accra, Greater Accra Region, Ghana. Email: legal@livestackapp.com. Web: livestackapp.com.